Privacy Policy

1. Data We Collect

We collect personal data only when you voluntarily provide it to us or when it is necessary to deliver our services. This includes:

• Contact information (name, business email, phone number, company name) submitted through our contact forms or service requests.
• Technical data required to deliver managed IT services, including network configurations, system credentials (stored securely and never shared), and infrastructure details.
• Communication records including emails, support tickets, and service correspondence for the purpose of service delivery and quality assurance.
• Website usage data (browser type, pages visited, session duration) collected anonymously for website improvement purposes only.

2. How We Use Your Data

Your data is used exclusively for the following purposes: responding to service enquiries, delivering and managing contracted IT services, issuing invoices and processing payments, providing technical support and helpdesk services, and communicating service updates or maintenance windows. We do not use your personal data for marketing without your explicit consent, and we do not sell, rent, or share your data with any third party for commercial purposes.

3. Data Storage & Security

All client data is stored on secured, access-controlled systems. Where cloud storage is used, data is encrypted in transit and at rest. Access to client data is restricted strictly to authorised Vantyk personnel on a need-to-know basis. We apply the same security standards to your data that we recommend to our clients — including endpoint protection, encrypted communications, and regular access reviews.

4. Regional Compliance

We operate in compliance with applicable data protection regulations across our service regions, including the Lebanese Law on Electronic Transactions and Personal Data Protection, the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), and applicable data regulations in KSA, Kuwait, Qatar, Bahrain, and Oman. Where regional law requires specific data handling, we apply the stricter standard.

5. Data Retention

We retain client data for the duration of the service relationship and for a period of five (5) years thereafter for accounting, legal, and compliance purposes. Support tickets and service records are retained for three (3) years. You may request deletion of your personal data at any time, subject to our legal retention obligations.

6. Your Rights

You have the right to request access to the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention obligations), and withdraw consent for any discretionary use of your data. To exercise these rights, contact us at the details below.

7. Contact

For any privacy-related enquiries, contact our Data Protection Officer at privacy@vantyk.com. We will respond to all requests within ten (10) business days.